FAQs

Frequently Asked Questions about Shipping

Q. How long will it take for my order to arrive?

Orders are normally dispatched within 3–5 business days. Estimated transit after dispatch is 3–7 business days for Japan, 7–12 for Australia, 6–7 for Singapore, 6–12 for the United States and 7–9 for Canada, excluding weekends and public holidays. Shipping availability and fees, including for Hong Kong and Taiwan, depend on your delivery address and are shown at checkout. Customs and local delivery conditions may cause delays.

Delivery times may vary depending on the shipping situation and destination, but we strive to deliver as quickly as possible.

Q. Why does shipping take so long?

To provide high-quality products at affordable prices, we procure items from reliable overseas manufacturers.

Therefore, it takes a certain amount of time for product inspection, international shipping, and customs procedures. We appreciate your understanding.

Q. What should I do if I entered the wrong shipping address?

Please contact us via the "Contact Us page" with the following information:

Order number
Your name
Your phone number
Correct shipping address

Our staff will contact you as soon as they confirm the details.

Q. What can I do if I want to receive my product sooner?

We apologize, but we do not offer immediate shipping services.

After dispatch from our overseas warehouse, we email your tracking number. Tracking updates may take time to appear. Please check the carrier’s tracking service for the latest status.

Q. Can I specify a delivery date and time?

We apologize, but due to international shipping and customs procedures, we cannot specify delivery dates and times.

After the parcel reaches the local delivery company, you may contact that carrier with your tracking number. Date or time changes depend on the destination and delivery service.

Q. Is international shipping available?

We ship to Japan, Hong Kong, Taiwan, Australia, Singapore, the United States and Canada. Some regions and postcodes are excluded. Enter your delivery address at checkout to confirm availability and shipping fees.

Frequently Asked Questions about Orders and Payments

Q. I haven't received an email. Was my order placed successfully?

We recommend using a free email address when using our service.

If you are using a carrier email address (e.g., @docomo.ne.jp, @ezweb.ne.jp, @softbank.ne.jp, icloud.com, ymobiie.ne.jp, vodafone.ne.jp), emails may not be delivered due to spam settings.

Please check your spam folder first, as the email may have been filtered there.

If you still cannot find the email, your order may not have been completed. Please contact us at contact@nuvecor.com.

Q. I want to cancel my order.

Due to system constraints, we cannot accept cancellations for customer convenience. Thank you for your understanding.

Q. Can I change my payment method?

We apologize, but it is not possible to change the payment method after payment has been completed. Thank you for your understanding.

Q. I forgot to enter a coupon code. Can I apply it later?

Due to system constraints, coupon codes cannot be applied after payment is completed. However, please contact us at contact@nuvecor.com.

Frequently Asked Questions about Exchanges and Returns

Q. Can I exchange an item if the size doesn't fit?

Exchanges are possible, but for returns/exchanges due to customer convenience, such as size or color, the customer will be responsible for return shipping fees and handling charges.

Q. Can I use cooling-off?

The cooling-off system applies to door-to-door sales and telemarketing. Since our store operates through mail order, it is not subject to cooling-off. Thank you for your understanding.

However, if there is a defect in the product or a problem caused by our error, we will accept returns or exchanges, so please feel free to contact us.

Q. I want to return an item.

For an unused item, please contact us within 7 days of delivery and before returning it. For returns or exchanges for personal reasons, such as size or colour preferences, you are responsible for return shipping and handling fees. Please check our Returns and Exchanges Policy for exclusions and full conditions.

However, we will accept returns or exchanges in the following cases:

If the product is defective: Please contact us within 7 days of receiving the product, and we will process the return or exchange.
※When returning or exchanging, you may be asked to provide photos of the defect to confirm its condition.

If the product is different from what was ordered: If there was a shipping error, please contact us within 7 days.

For details on returns and exchanges, please contact customer support (contact@nuvecor.com).

About Receipts

Q. Can I get a receipt?

Yes. We issue receipts after all items have been delivered. If you wish to receive one, please specify your [Order Number, Name, and Recipient Name] and contact us via the Contact Us page below.