FAQs
Shipping FAQ
Q. How long will it take for my ordered items to arrive?
It usually takes approximately 3 to 7 business days (excluding Saturdays, Sundays, and holidays) from the time of order to delivery.
The delivery time may vary depending on the logistics situation and the delivery area, but we strive to deliver as quickly as possible.
Q. Why does delivery take so long?
In order to provide our customers with high-quality products at affordable prices, we source our products from trusted overseas manufacturers.
Therefore, it will take some time for product inspection, international shipping, customs procedures, etc. We appreciate your understanding.
Q. What should I do if I have entered the wrong shipping address?
Please contact us via the " Contact Us" page , providing the following information:
- Order number
- Name
- Phone number
- Correct shipping address
Once our staff has confirmed your request, we will get back to you.
Q. What should I do if I want to receive my item sooner?
Unfortunately, we do not offer an immediate shipping service.
We will provide you with a tracking number when the product is shipped from our overseas warehouse, so once the product arrives in Japan, you can check the delivery status using the delivery company's tracking service.
Q. Can I specify the date and time of receipt?
Unfortunately, due to international shipping and customs procedures, we are unable to accommodate requests for specific delivery dates and times.
Once the item has been handed over to the delivery company in Japan, you can contact the delivery company directly using the tracking number to arrange delivery. (Note: With some delivery methods, it may not be possible to specify a delivery date and time.)
Q. Is it possible to ship overseas?
Currently, we only deliver within Japan.
Frequently asked questions about orders and payments
Q. I haven't received an email. Has my order been placed?
We recommend that you use a free email address when using our store.
Also, if you are using carrier email (@docomo.ne.jp, @ezweb.ne.jp, @softbank.ne.jp, icloud.com, ymobiie.ne.jp, vodafone.ne.jp), emails may not be delivered due to spam settings, etc.
It may have been sorted into your spam folder, so please check there first.
If you do not receive an email, your order may not have been completed. Please contact us at contact@nuvecor.com .
Q. I would like to cancel my order.
Please note that due to system limitations, we cannot accept cancellations due to customer convenience.
Q. Can I change my payment method?
Unfortunately, we cannot change your payment method after payment has been completed. Thank you for your understanding.
Q. I forgot to enter the coupon code. Can I apply it later?
Due to system limitations, we are unable to apply coupon codes after payment has been completed, but please contact us at contact@nuvecor.com .
Frequently asked questions about exchanges and returns
Q. If the size doesn't fit, can I exchange it?
Exchanges are possible, but if the return or exchange is due to customer reasons such as size or color, the shipping and handling fees for the return will be borne by the customer.
Q. Can I exercise the cooling-off period?
The cooling-off period applies to door-to-door sales and telephone sales. As our store is a mail-order business, the cooling-off period does not apply. We appreciate your understanding.
Q. I would like to return the product.
Please be aware that we cannot accept returns or cancellations due to customer reasons after an order has been placed.
However, if the product is defective, we will do our best to resolve the issue, so please contact us within 7 days of receiving the product.
About receipts
Q. Can I get a receipt?
Yes. We issue receipts after all products have been delivered. If you would like a receipt, please contact us via the inquiry page below, clearly stating your order number, name, and address.