Colorful cat illustration biodegradable magnetic smartphone case

Regarding product delivery and arrival

After receiving your order, we will ship it within approximately 3-5 business days (excluding weekends and holidays). Once shipped, we will send you a tracking number via email. After shipping, your order will arrive within approximately 3-7 business days (excluding weekends and holidays). Please contact the respective shipping company for information on the status of your order.

About delivery companies

Delivery will be made by Sagawa Express, Japan Post, and Yamato Transport.

Shipping

Nationwide flat rate: 390 yen ( additional shipping charges apply to Hokkaido and Okinawa Prefectures )
*Free shipping for orders over 7,990 yen

Hokkaido and Okinawa: Shipping fee: 590 yen *Free shipping for orders over 9,990 yen

Additional information :<br>Don't worry, free shipping will be automatically applied depending on the amount of your order.

We put our customers first and strive to provide high-quality products. In the unlikely event that a problem occurs, we offer a returns policy to ensure customer satisfaction.

If you have any questions regarding exchanges, returns, or refunds, please contact us by email.
Email: contact@nuvecor.com

Returns and Exchanges

If you would like to return or exchange an item, please contact us within 7 days of receiving the item.

*If you do not contact us within 7 days of receiving the product, we will not be able to accept returns or exchanges.
*Please take a photo of the product for confirmation and attach it to an email along with the reason for return.
*Please return the product within 10 days of receiving your return or exchange request.
*Only applies to unused products. We cannot accept returns or exchanges for used products or products that have been damaged or soiled due to customer negligence.
*Please be sure to return all products in the same condition as when they were delivered.
*Sale items, limited edition items, customized items, etc. are not eligible for returns or exchanges.

Return and exchange shipping fees

*Customers are responsible for shipping and handling fees for returns and exchanges due to customer reasons such as the product being different from what they expected, ordering the wrong item, or not liking the product.
*We will cover the cost of returns and exchanges due to defective products or incorrect delivery.

Refund Policy

*Refunds will be processed within 3 to 5 days after the product arrives and its condition is confirmed.
*If you paid by credit card, the refund will be processed in accordance with the card company's regulations.
*Please note that we will not provide a refund if the item is returned without contacting us.

If you have any questions about exchanges, returns, or refunds, please feel free to contact us by email.